Accessibility Statement


This Accessibility Statement explains how accessible the “Stop COVID-19” application (hereinafter: Application) is and what is the compliance status, what to do if you have difficulty using it and how to report accessibility problems with the Application, technical information about the Application accessibility, compliance status and non-accessible Content, as well as the Application accessibility testing.

1. Application Usage

The Application is within the competence of the Ministry of Health of the Republic of Croatia (hereinafter: Ministry), who wants as many people as possible to be able to use the Application.

This is a native Application built for Apple iOS and Android devices. This means you can use the built-in accessibility settings on your phone:

All content within the Application is created in a way that is simple and understandable to everyone. For more information on digital accessibility please visit the website of the Central State Office for Digital Society Development.

2. Accessibility Level

2.1. Google Android version

The Application for Android is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

2.2. Apple iOS version

The Application for iOS is not fully accessible:

3. Difficulty Using the Application

If you need information about the NHS COVID-19 app in a different format like accessible PDF, large print, easy read, audio recording or Braille, please contact us via mobapp@miz.hr and we will get back in touch as soon as possible.

4. Reporting Accessibility Problems

By sending a request to the Ministry you can get feedback and/or report observed irregularities according to the Law on Accessibility of Websites and Software Solutions for Mobile Devices of Public Sector Bodies (Official Gazette No. 17/19) and the Directive (EU) 2016/2012 of the European Parliament and of the Council. You can file the compliant to the information officer of the Ministry via e-mail to sluzbenik-za-informiranje@miz.hr.

5. Procedure in Case of Inappropriate Response to the Complaint

Supervision under the Law on Accessibility of Websites and Software Solutions for Mobile Devices of Public Sector Bodies (Official Gazette No. 17/19) is done by the Information Commissioner of the Republic of Croatia.

Inspection control of implementation of the Law on Accessibility of Websites and Software Solutions for Mobile Devices of Public Sector Bodies (Official Gazette No. 17/19) is done by inspectors and other authorized servants in the Office of the Information Commissioner.

The provisions of the Law on Right to Information Access (Official Gazette No. 25/13 and 85/15) apply to supervision.

The contact: Information Commissioner, Jurišićeva 19, 10000 HR-Zagreb, Republic of Croatia, tel: 01 4609 041, fax: 01 4609 096, e-mail: ppi@pristupinfo.hr, web: www.pristupinfo.hr.

6. Technical Information about the Application accessibility

The Ministry puts the maximum efforts to make the Application accessible, according to the Law on Accessibility of Websites and Software Solutions for Mobile Devices of Public Sector Bodies (Official Gazette No. 17/19) and the Directive (EU) 2016/2012 of the European Parliament and of the Council.

The Application is a native app for Apple iOS and Android devices and it is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

7. Compliance Status

According to Article 8 of the Law on Accessibility of Websites and Software Solutions for Mobile Devices of Public Sector Bodies (Official Gazette No. 17/19) and Article 5 of Directive (EU) 2016/2012 of the European Parliament and of the Council, the Ministry conducted an initial assessment of the Application's compliance with accessibility requirements and found that due to the disproportionate load certain parts did not comply with the above.

7.1. Android

The Application is a native app for Android devices and is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

7.2. iOS

The Application is a native app for Apple iOS devices and it is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

8. Non-accessible Content

The content listed below is non-accessible for the following reasons:

8.1. Non-compliance with the accessibility regulations

9. The Application Accessibility Testing

We are dedicated to regular revisions of the Application by the independent specialist assessors.

The Application for Apple iOS and Android devices was last tested on June 26, 2020, and was checked for compliance with WCAG 2.1 AA.

PThis Statement was prepared on June, 26, 2020, based on the self-assessment conducted by the Ministry.

Last update: June 26, 2020